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Knowledge
Base

  • All you need to know about USB Ports
  • HDMI vs DP vs VGA vs DVI
  • Video Resolution and Refresh Rate Chart
  • Frequently Asked Questions about USB-C
  • Frequently Asked Questions about Thunderbolt 3
  • Everything You Need to Know about Thunderbolt 4
  • You Need to Know About Alt Mode
  • What is the performance difference between USB-C interfaces?

Trouble
Shooting

  • How to Connect One, Two, or More Monitors to Your Windows?
  • Use One or More External Displays with Your Mac
  • Troubleshoot Screen Flickering in Windows/macOS
  • Bluetooth Keeps Disconnecting [Solved]
  • Fix Screen Resolution problems in Windows/macOS
  • [Fix] Ethernet Connected But No Internet - How To Solved?
  • Do I need to download a driver to use the UtechSmart docking station?
  • Why is third monitor always mirroring one of my other two in macOS?
  • My USB-C Hub/Docking Station Is Getting Warm/Hot, Is This Normal?
  • Why do I have no display when the dock station is connected?
  • Are all USB‐C ports the same?
  • When I plug in VGA port, why does the resolution become 1920 x 1080@60Hz?
  • Why does one of monitor resolution become lower than 1920 x 1080@60Hz, when I extend 3 monitors from my windows laptop?
  • Why I can't get higher resultion once i connect three monitor?
  • Why can't my external monitors reach 4k resolution?
  • How many watts do the charging port support?
  • Why I can't charge my laptop via the type-c port?
  • Why is my laptop screen black when I extend 3 monitors on my windows system laptop?
  • When I connect to macbook, I can’t extend the display of my desktop, why?
  • If I connect 2 screens, does laptop and the 2 screens show me 3 different pictures or does it only reflect?
  • When I plug in or plug out on this docking station, hdmi or VGA monitors go black for 2–4 seconds and then recover? Is this normal?

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ABOUT US

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